Irene Ng

Irene Ng is currently the Head of CX Solution Strategy at Qualtrics Asia, where they focus on leveraging research and insights to enhance customer experience. They have previous experience as a Global NPS Program Senior Manager at TikTok and have held various roles in market research and data analysis, including positions at Singtel, M1 Limited, and Asia Pacific Breweries Singapore. Irene also possesses a background in economics with a focus on applied statistics and is pursuing their degree at the University of Malaya. Their expertise spans program management, Lean Six Sigma, design thinking, and AI.