Keith Thomas

Keith Thomas is a seasoned professional with extensive experience in customer success, operations management, and technology implementation. Currently serving as a Senior Customer Success Manager at Refined since April 2024, and also holding the title of Operations Lead Nordics at Customer Success Network since December 2021, Keith has previously co-founded HEARTNET and acted as its Chief Commercial Officer. With a background that includes roles such as Head of Customer Success and Chief Operating Officer at various companies, Keith has demonstrated expertise in developing CRM systems, go-to-market strategies, and data-driven sales channels. Keith's educational qualifications include a Master's in Media Management from The Wharton School and specialized studies in Big Data Analytics, augmented by a Bachelor of Business Administration from Fox School of Business at Temple University.