Solutions Engineer

😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀About the Role As a Solutions Engineer at Quantum Metric, you will be responsible for providing world class pre-sales technical support to the sales team. Working directly with customers you will be the subject matter expert on customer experience management and QM. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QM’s industry leading CXM solutions. During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric’s ability to meet and exceed customer requirements, often in the customer’s production environment.

🔧 Responsibilities

• Pre-sales technical consultant
• Developing product demonstrations and POCs
• Technical account strategy in partnership with Account Executives
• As a start-up, when something needs done, you just do it. Help is always available, but you'll wear many hats
• As an SE, you might write white papers, assist building the online help, author training guides, etc.

💡Requirements

• Ability to work in a fast-paced, continually evolving environment
• Fundamental knowledge of analytical tools such as Adobe, Google, etc.
• 3-5+ years of experience working with at least one of the following client-side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc.
• Knowledge of website frameworks, components and concepts
• Excellent communication and presentation skills
• Passionate about technical sales and working with customers
• Ambitious and self-motivated with a high emotional IQ, as this role is largely remote
• Ability to work on multiple customer-facing POCs and other time-sensitive activities concurrently
• Highly coachable with a strong desire to improve and grow as a professional
• History of working at start-ups is a plus
• Experience working remotely is a plus
• Experience/understanding of native/hybrid mobile apps is a plus
• Experience with other CXM vendors is a plus
• Up to 25% travel
• Compensation: $100,000 - 140,000