Eric Smith

Eric Smith has a diverse work experience spanning multiple industries and roles. Eric started their career as a College Instructor at LaSalle College, teaching courses in PC building/maintenance, DTP, multimedia, and digital prepress. Eric then worked as an English Teacher at AEON Corporation, teaching TOEIC, TOEFL, EIKEN test prep, medical and business English, and high school mathematics.

After that, Eric founded and ran their own company, Polyglot Studios, KK, where they worked as an IT Consultant and served clients such as Avex and the Ministry of Finance of Japan. Eric held this position for almost a decade.

Eric then worked as a Contract Help Desk Support Specialist at Core Security Inc., assisting users locally and internationally, building and configuring laptops, troubleshooting VPNs, and installing VOIP configurations.

Eric later joined Polycom as a Polycom Certified Video Engineer and Infrastructure Support Specialist, where they provided support for their video conferencing infrastructure.

Eric also worked at Fidelity Investments as a Contract Cyber Security Analyst, focusing on cybersecurity issues.

Eric then joined Ztech Associates/Thrive Networks as a T3 Support Engineer, responsible for monitoring security systems, managing information security service tickets, promoting end-user security awareness, and providing remote administration and troubleshooting for Fortune 500 companies.

Eric's next position was at Marin Software as a Contract Support Engineer/Network Administrator, where they managed North American and European end-user support, monitored security systems, and investigated security events. Eric used tools such as Sophos, Zabbix, and Meraki.

Currently, Eric works as a Senior Information Technology Engineer at Quatrro Business Support Services.

Eric Smith's education history includes the following:

- In 2019 to 2020, they attended Nashua Community College, where they obtained a one-year concentrated certification in Cybersecurity Networking. Eric graduated magna cum laude with a GPA of 3.86.

- In 2009 to 2010, they studied at ARC Academy in Tokyo and earned a concentration in Intermediate Japanese. Eric graduated summa cum laude.

- In 2000 to 2001, they attended CDI College and obtained a one-year concentrated certification in PCs and network administration. Eric graduated summa cum laude with a GPA of 4.0 in the field of PC field service technician.

- From 1994 to 1998, they pursued a Bachelor's degree in Communications from the University of North Carolina at Pembroke. The specific field of study for this degree is not provided.

- Additionally, they hold a Bachelor's degree in Communications from the University of North Carolina at Pembroke, which they obtained in 1996.

Eric Smith has also obtained various certifications throughout their career, including:

- Management & leadership skills: Impact & influence - Highly Proficient from Indeed.com in January 2023.

- Teamwork & Interpersonal Skills - Expert from Indeed.com in January 2023.

- Cyber Security Awareness from Ginkgo Bioworks, Inc. in May 2022.

- Jira Fundamentals Badge from Atlassian in May 2022.

- Cognitive Ability - Expert from Indeed.com in April 2022.

- Technical Support - Expert from Indeed.com in December 2021.

- Written Communication - Expert from Indeed.com in December 2021.

- ITIL Foundation Level from AXELOS Global Best Practice in May 2021.

- Zerto Certified Associate: Foundations 8.0 from Zerto in January 2021.

- Learning Agility - Expert from Indeed.com in December 2020.

- CompTIA Security+ Certification from CompTIA in January 2020.

- Polycom Certified Videoconferencing Engineer from Polycom in April 2018.

- CCENT from Cisco in February 2018.

- Wireshark Certified Network Associate from Wireshark University in May 2017.

- MCP Award of Excellence (Server 2012) from Microsoft in August 2012.

- A+ from CompTIA in September 2008.

- CompTIA Network+ from CompTIA in August 2002.

- Field Service Technician with a GPA of 4.0 from CDI College in August 1999.