Andreea Simion

Andreea Simion has a diverse work experience spanning various industries. Andreea started their career as a Photographer at Pro Studio from July 2013 to July 2014. After that, they worked at PEM Marketing as a Photographer/Cameraman, where they produced high-quality visuals for the company's online fashion store and managed customer relationships from June 2014 to April 2016.

Andreea then transitioned to EPL, where they worked as an Archivist from November 2016 to November 2017. In this role, they conducted indexing of pharmaceutical projects, evaluated medical records, and monitored new hires' performance.

Starting in February 2018, Andreea joined Netflix CS as a Customer Service Specialist. Andreea provided inbound support for English, Romanian, and German markets, led coaching sessions, and contributed to new hire training and coaching. Andreea held this position until January 2021.

In January 2021, Andreea joined Majorel as a Customer Service Supervisor. In this role, they supervised and coached customer service agents across various sites in EMEA, identified trends and coaching gaps to improve team efficiency, and conducted performance evaluations. Andreea also took on the role of a Quality Analyst from April 2022 to December 2022, where they monitored and evaluated inbound calls, assessed agent performance, and collaborated with stakeholders to refine QA metrics and processes.

Currently, Andreea is working at Quatt as a Team Lead for Planning and Customer Logistics, starting from July 2023. Additional information regarding their roles and responsibilities in this company is not provided.

Andreea Simion holds a Bachelor's degree from Hyperion University. The specific field of study during their undergraduate education is not provided. In addition to their degree, they have obtained certifications in "Introduction into User Experience Principles and Processes" from the University of Michigan in March 2021, and "Fundamentals of Digital Marketing" from Google in January 2021.