Tracey Marshall

Tracey Marshall is a seasoned professional with extensive experience in customer and community experience management. Currently serving as the Head of Customer and Community Experience at Urban Utilities since January 2019, Tracey previously held multiple roles at Virgin Australia between January 2011 and January 2019, including Manager of Experience Design and Service Transformation and Capability Specialist. Tracey's career began at Mint Communications, where roles included Account Manager and Account Executive. Tracey holds a Bachelor of Business in Marketing & Advertising from Queensland University of Technology, completed between 2005 and 2007, and attended Brisbane State High School from 2000 to 2004.