Serajum Munira

Serajum Munira is a seasoned professional with extensive experience in digital customer experience management, currently serving as the General Manager of Digital & Self-Care Management at Robi Axiata Limited since September 2017. Previous roles include Digital Specialist at BBC Media Action and various positions at the same organization since 2009, where responsibilities included managing interactive, online, and mobile strategies. Earlier experience also includes category management at ACI Logistics Limited and value-added services roles at Grameenphone Ltd and Robi Axiata Limited. Serajum holds a Bachelor of Business Administration in Finance and Marketing from North South University and a Master of Business Administration in Marketing from East West University, alongside foundational education at Viquarunnisa Noon School & College. Additionally, Serajum is certified in PRINCE2®.