Richard F. Adams

Richard F. Adams is the current Vice President and General Manager of Consumer Initiated Testing at Quest Diagnostics. Prior to this, they served as the Vice President of Global E-Commerce, Omnichannel and Digital Experience for Pandora from January 2018 to December 2020. In this role, they were responsible for 20 e-commerce websites around the world with over $400 million in revenue. Richard also drove significant growth in revenue, conversion rate, site speed, and customer satisfaction.

Adams began their career at JCPenney, where they served as the Vice President of Ecommerce and Customer Experience from January 2020 to January 2022. In this role, they were responsible for all aspects of customer digital experience for an omnichannel business with $2 billion in revenue. Richard successfully drove growth in revenue, conversion rate, selling margin, and customer satisfaction.

Richard F. Adams has a Master's degree in Communications Engineering Technology from the University of Southern California and a Bachelor's degree from the University of Rochester.

Richard F. Adams reports to Stephen H. Rusckowski, Chairman, President & CEO. Some of their coworkers include Michael E. Prevoznik - SVP, General Counsel, Kristin Wallace - SVP, Compliance, and Patrick T. Plewman - SVP, Diagnostic Services.