Ray Medina

Ray Medina is the Service Delivery Manager at QuestingHound Technology Partners. Ray has over 20 years of experience in the IT industry and has been with QuestingHound for 5 years. Prior to joining QuestingHound, Ray was the IT Operation Support Manager at AerSale, Inc. for 6 months and the Service Delivery Manager at JDL Technologies, Inc. for 1 year.

Ray is responsible for the supervision of 15 engineers dedicated to the planning, organizing, implementing and ongoing support of QuestingHound's SMB and enterprise Clients' internal IT infrastructure. Ray provides leadership to team members through the performance review process, training, coaching, mentoring, and resource scheduling. Ray also works with senior engineers to evaluate, recommend and implement new technologies and solutions for clients.

Ray has a proven track record of success in their previous positions. Ray was able to bring JDL Technologies to profit in their first year by streamlining and adhering to process. The organization is currently at 51% gross margin profit for 2020. Ray was also able to provide CSAT of 96% for the past 1 ½ years.

Ray Medina's educational career includes completing a professional photography program at the New York Institute of Photography and earning certifications from LinkedIn in topics such as creating great first impressions, enhancing productivity, designing remote work spaces for maximum productivity, and business etiquette.

They work with Doug Garcia - Senior Partner, Rich Kent - Director of Inside Sales, and Kevin Morse - Senior Partner. Their manager is John Boden, Managing Partner.