Carin Falconer

Carin Falconer is the Vice President of Customer Experience at Quince. Carin has over 27 years of experience in the customer service and technology industries.

Carin started their career at CompUSA in 1994 as the Vice President of Business Sales and Technology Service. Carin then moved to Circuit City in 2007 as the Vice President of Circuit City Advantage & firedog Remote. In 2009, they were fired from Circuit City and joined support.com as the Vice President of Retail Services and Programs.

In 2010, they joined Conn's as the Vice President of Service and stayed there until 2014 when they left to join Amazon as the Head of Ring Global Community Support. Carin remained at Amazon until 2021 when they joined Quince.

Falconer is a customer service expert and has been instrumental in scaling contact center operations for rapidly growing companies. Carin is known for their ability to develop and implement strategies that improve the customer experience. Carin is also a mentor and has cultivated a culture of development and growth that thrives on diversity and inclusion.

Carin Falconer has a Bachelor's Degree in Business Administration from the University of Southern California and attended Grossmont HS.

Some of their coworkers include Pavan Nanjundaiah - VP, Data Science & Data Engineering, Sourabh Mahajan - Co-Founder & CTO, and Sean Milligan - VP, Growth, Finance & Strategy. Carin Falconer reports to Sid Gupta, Co-Founder & CEO.