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Ali Daradkeh

Senior Service Delivery Manager At Etisalat at Quintica

Ali Daradkeh is a seasoned professional with extensive experience in service delivery management and customer engagement within the IT sector. Currently serving as a Senior Service Delivery Manager at Quintica for Etisalat, Ali oversees BMC Remedy ITSM and Remedy Telco SM project delivery using Agile methodology, leading a team of ten senior resources throughout all service delivery phases. Previously, as a Customers Engagement Manager at Labiba Artificial Intelligence, Ali successfully managed client portfolios, developed relationships, and drove sales performance. Earlier roles at Fourth Dimension Systems included Presales Consultant, Project Manager, and Customer Service Manager, where Ali focused on project consultancy, service delivery excellence, and technical account management. Ali holds a bachelor's degree in Information Technology from Philadelphia University, earned between 2000 and 2004.

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