Joseth Chávez Lobo

Joseth Chávez Lobo is a seasoned professional with extensive experience in customer experience management and operations across several companies. Currently serving as Senior CX Manager at Quinto Andar since August 2023, Joseth previously held pivotal roles at Loft, leading customer experience strategy, quality assurance, and vendor management. Joseth's expertise includes team leadership, operational management, customer journey design, and monitoring of key performance indicators across various sectors. Prior experience encompasses managerial positions at Cornershop by Uber, Peixe Urbano, and other organizations, complemented by strong academic credentials, including an MBA from FGV and a background in customer service and engineering.