Douglas Lidberg

Douglas Lidberg is an experienced Customer Support Manager currently leading a regionally distributed team at Quinyx since March 2022, focusing on 1st Line customer support for the EMEA region. With a strong emphasis on optimizing operations and enhancing team performance, Douglas aims to improve customer experiences through strategic decision-making and continuous improvement. Prior to Quinyx, Douglas held multiple roles at Teleperformance, including Customer Support Team Lead for Europe and Senior Customer Support Advisor, as well as a position as Senior Technical Support Advisor at Koll, and began career as a Customer Loan Advisor.