Igor Melnyk

Igor Melnyk has an extensive work experience starting in 2004. Igor'smost recent role was as the Head of Infrastructure and Operations Department at Quipu GmbH since December 2021. Prior to that, they were the Head of Global Service Desk Unit at the same company from April 2018 to December 2021. Before joining Quipu GmbH, Igor worked at ProCredit Bank, where they held various positions including Deputy Head of IT Department, Head of Application Support Department, Senior Specialist of Retail Business Support, Acquiring Network Specialist, and ATM Monitoring Specialist. At ProCredit Bank, they were responsible for managing departments, preventing failures and implementing disaster recovery plans, developing and supporting banking applications, project management, participating in the development and support of the Core Banking System, implementing procedures, and ensuring information security. Igor also achieved significant accomplishments such as implementing KPI systems, developing and implementing disaster recovery plans, implementing centralized monitoring systems, and improving user request processing in accordance with ITIL standards. Igor's earlier work experience includes a role as an Engineer at RENOME-SMART.

Igor Melnyk's education history is as follows:

- From 2014 to 2016, Igor attended ProCredit Academy and completed a Senior Management Course.

- In 2011 and 2012, they attended ProCredit Regional Academy Eastern Europe and completed a Middle Managers Course.

- From 2008 to 2011, Igor studied at Ukraine Jobs and obtained a Master's degree in Banking Management.

- In 2010, they briefly attended the Ukrainian Academy of Banking of the National Bank of Ukraine for studies in Banking.

- From 2003 to 2005, Igor studied at the National Technical University of Ukraine 'Kyiv Polytechnic Institute' and obtained a Master's degree in Banking System and Information Security.

- Lastly, from 1998 to 2003, Igor Melnyk attended Kiev International University of Civil Aviation and obtained a Bachelor's degree in Electronics.

In addition to their formal education, Igor has obtained various certifications, including:

- ITIL® 4 Specialist: Drive Stakeholder Value Certificate from AXELOS Global Best Practice in May 2021.

- ITIL® 4 Strategist: Direct, Plan and Improve Certificate from AXELOS Global Best Practice in January 2021.

- Microsoft 365 Certified: Fundamentals from Microsoft in December 2020.

- Microsoft Certified: Azure Data Fundamentals from Microsoft in December 2020.

- ITIL® 4 Specialist: Create, Deliver and Support Certificate from AXELOS Global Best Practice in September 2020.

- Microsoft Certified: Azure Fundamentals from Microsoft in April 2020.

- ITIL® Foundation Certificate in IT Service Management from AXELOS Global Best Practice in February 2020.

- ITIL® Foundation in IT Service Management from EXIN your ICT competence partner in November 2017.