Melissa Lewis

Melissa Lewis has extensive experience in operations and customer service management, currently serving as Live Operations Manager at Quiqup since March 2018, where responsibilities include managing a team of customer service representatives and ensuring adherence to service level agreements. Prior to this role, Melissa held positions such as Facilities Coordinator at Octopus Handyman Technical Services LLC, where duties included planning maintenance activities and managing accounts, and Customer Service Representative at Better Homes LLC, focusing on inquiries and efficient call routing. Additional experience includes roles as a Process Associate at Cognizant, Senior Customer Service Executive at Mphasis, and Transaction Specialist at JP Morgan, with a solid foundation in administrative and financial processes. Melissa holds a Bachelor's degree in Commerce with a specialization in Human Resources Management from St. Agnes College.