Jophin Padayatty

Jophin Padayatty has a diverse work experience in customer success management, assistant management, client issue management, process leadership, and fraud and verification analysis.

At Quizizz, Jophin is currently a Customer Success Manager responsible for developing and implementing standardized operating procedures to optimize processes and enhance teacher adoption on the platform.

At Sterling, Jophin served as an Assistant Manager, acting as a primary point of escalation for internal customer concerns and collaborating with teams to transport clients to a new platform. Jophin also held roles as the Client Issue Management Team Lead, overseeing customer issue resolution, and as a Process Leader, achieving zero client errors and improving throughput capacity.

Prior to Sterling, Jophin worked at J.P. Morgan as a Fraud Analyst and Verification Analyst, resolving customer issues, monitoring real-time queues, and conducting in-depth investigations to prevent losses for the organization and customers.

Jophin Padayatty completed a Bachelor's degree in Banking and Insurance from St. Andrew's College of Arts, Science and Commerce between 2012 and 2015.