Milos Petkovic

Milos Petkovic is an experienced professional in digital banking, currently serving as an Expert Associate in the Digital Banking Department at UniCredit Bank Serbia since September 2015. Responsibilities include development of new functionalities for mBanking and e-Banking applications, acting as Product Owner, creating user stories, validating test cases, and leading projects to improve user experience and digital service quality. Milos also has experience as a Digital Banking and Customer Experience Associate, where tasks included implementing new platforms and developing strategies for continuous improvement. Earlier roles include Contact Center Agent and positions in metadata management and research at companies such as Quizlet, LeadGenius, and Veeva Systems. Milos holds a Bachelor's degree from Belgrade Business School.