Carolina Ferreira de Alencar

Carolina Ferreira de Alencar is an experienced professional in customer support and success, currently serving as the Director of Customer Support Services at Quorum since March 2023. Previously, Carolina held various roles at Capitol Canary from Quorum, including Customer Support Team Leader and Customer Success Analyst, from February 2021 to March 2023. Prior experience includes a Customer Success - Onboarding role at Reev and serving as a Bartender and Hostess at Outback Steakhouse Brasil. Carolina's background also encompasses a volunteer internship as an Environmental Educator at WAITA | CETAS BH and research in the Laboratory of Plant Anatomy at Universidade Federal de Minas Gerais. Academically, Carolina holds a Bachelor’s degree in Biological Sciences and a specialization in Mining and Environment from PUC Minas, with an MBA in Agile Project Management currently underway.