R.O. Writer
Holly Wood is a seasoned technical support analyst with extensive experience in the automotive software industry, currently serving as a Senior Technical Support Analyst III at R.O. Writer since October 2015. Responsibilities include providing tier III support for shop management and Point-of-Sale software, training fellow technicians, managing SQL databases, conducting quality assurance testing, and collaborating with development teams to address software issues. In addition, Holly Wood has been the owner of Autotech Service since June 1996, further demonstrating entrepreneurial skills. Educational qualifications include an Associate of Arts and Sciences in Computer Software Engineering obtained from Southwestern Illinois College from August 2020 to May 2022, alongside an earlier degree in Data Processing Technology completed at the same institution between 1993 and 1996.
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R.O. Writer
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R.O. Writer’s beginnings date back to 1989 in Houston, Texas, where the company developed the first DOS-based version of its repair order software. New users began integrating the original systems the following year, and by 1997, R.O. Writer added a Windows-based version.After just a few years in the industry, R.O. Writer developed a reputationfor reliable, quality products backed by solid customer support. Their products continually showed value for small and large businesses alike. And it wasn’t long until others took notice.In 2001, after recognizing the power behind R.O. Writer’s industry solutions, Midas purchased the company and relocated it to Itasca, Illinois. Over the next decade, R.O. Writer saw the release of its Smart eCat mode and R.O. Writer Central Service modules.In early 2013, R.O. Writer relocated again, this time to Juno Beach, Florida, under the umbrella of TBC Corporation. The company continues to support its growing customer base of more than 6,400 independent repair, oil change, and tire shops, and is currently investing heavily in new technologies and software improvements.