Andy Mercado

Andy Mercado is an experienced operations leader currently serving as a Senior Operations Manager at R1 RCM since May 2020, where responsibilities include overseeing a team of over 20 remote employees to achieve swift turnaround times and ensure high accuracy in client service delivery. Prior to this role, Andy held several positions at SCI Solutions, starting as an Authorization Coordinator and advancing to Operations Supervisor, effectively managing teams and implementing training initiatives. Additional experiences include a Partner Support Specialist role at ABC Legal Services and various customer service positions at Nordstrom Rack and AMC Theatres. Andy holds a Bachelor of Arts in Sociology from the University of Washington.