Myron S.

Myron S. has over 15 years of work experience in various technical and managerial roles. Myron started their career at ReserveAmerica in 2005 as a Technical Support Agent, providing support to state and federal clients through multiple channels. Myron later became a Technical Lead, acting as a point of escalation and advocating for customer needs.

In 2011, Myron joined ACTIVE Network as a Technical Support Manager, where they managed a dispersed team and implemented strategies to improve efficiency and customer support. Myron defined and executed processes to ensure outstanding customer service while maintaining a sustainable workload.

Currently, Myron works at Aspira as a Senior Manager of Technical Account Management. Myron provides direction and strategy to a team of Technical Account Managers, offering post-sales technical expertise. Myron consults with clients during implementation, optimizing their operations and meeting their needs. Myron has also developed and maintained performance metrics to monitor client service delivery.

Overall, Myron S. has extensive experience in technical support, customer service, team management, and advocating for customer needs.

Myron S. has a Bachelor of Arts degree in Information Technology from York University. Additionally, they have some education in Computer Programming from Sheridan College. Prior to their higher education, Myron attended Clarkson Jr-Sr High School, but the specific degree or field of study is unknown.