Benton Luu

Benton Luu has extensive experience in Quality Assurance (QA) and customer support roles. Benton started their career at Ascendify in October 2019 as a QA Engineer, focusing on a web application for Talent Management and Acquisition. In this role, they collaborated closely with developers to troubleshoot and resolve issues, ensuring that implemented features meet product requirements using Agile methodologies. Benton also performed cross-browser and mobile testing, wrote test plans, and used JIRA and Confluence for ticket verification and documentation.

In January 2020, Benton transitioned to the role of QA & Customer Success Engineer at Ascendify, where they continued their QA responsibilities along with assisting customers in effectively navigating and utilizing the application. Benton held this position until April 2020.

In July 2020, Benton assumed the role of QA Manager & Customer Success Engineer at Ascendify. Unfortunately, no specific details about this role are provided.

In March 2023, Benton joined Radancy as a QA Engineer - Lead. Benton played a crucial role in facilitating a seamless transition during the acquisition of Ascendify by Radancy. Benton trained and mentored the customer support team, resulting in improved issue resolution times and enhanced customer satisfaction. Benton also contributed valuable insights on testing methodologies and helped develop efficient and comprehensive testing strategies through collaboration with cross-functional teams.

Overall, Benton Luu has demonstrated a strong aptitude for QA and customer support roles, consistently ensuring high-quality standards and contributing to the success of the organizations they have worked for.

Benton Luu attended Portnov Computer School in 2019, where they studied Software Quality Assurance.