Randy L. Pence

Customer Service Team Lead at Radial

Randy L. Pence's work experience includes various roles in customer service at Radial Inc., where they started in 2012 as a Customer Service Representative and later advanced to become a Customer Service Representative Tier 2, handling escalation calls and back end queue work. Randy L. then became a Customer Service Team Lead in 2020, responsible for coaching and developing customer service agents.

In addition, Randy founded and served as a Content Creator for Geek World Order in 2010, where they operated a blog highlighting the world of geekdom and also worked on establishing a digital media company.

Furthermore, they worked as an Orlando Geek Culture Examiner for Examiner.com from 2011 to 2013, reporting on geek news and event coverage.

Lastly, Randy briefly served as a Co-Host for the Hashtag Heel Podcast in 2012, where they focused on bringing the latest updates in professional wrestling.

Randy L. Pence's education history includes a Bachelor of Science degree in Computer Information Science from DeVry University, which they obtained from 2007 to 2009. Prior to that, they pursued an Associate of Science degree in Website Design and Administration from Florida Metropolitan University, completing it between 2005 and 2007. Additionally, Randy obtained a certification in "Creating Meaning for Employees" from Alison - Free Online Learning in May 2020.

Links

Org chart

Timeline

  • Customer Service Team Lead

    November, 2020 - present

  • Customer Service Representative Tier 2

    May, 2017

  • Customer Service Representative

    October, 2012

View in org chart