Monika Urbaniak

Managing Director, Head Of Customer Experience at Raiffeisen Polbank

Monika Urbaniak has a diverse work experience spanning several companies. Monika started their career in 1996 as a Marketing and TQM Specialist at DAEWOO INTERNATIONAL CORPORATION. Monika then worked at Polska Telefonia Cyfrowa (T-Mobile) from 2002 to 2011 as a Project Manager and Quality Main Specialist. In 2011, they joined Raiffeisen Polbank as a Quality Manager and later took on the role of Head of Customer Experience Department. At Raiffeisen Polbank, they also served as Managing Director and Head of Customer Experience, overseeing strategic CEX management and leading a team of approximately 3500 employees. Most recently, in 2022, they joined OTIS POLSKA as the Head of Customer Experience Department.

Monika Urbaniak holds a Master's degree in Business, Management, Marketing, and Related Support Services from Kozminski University, which they obtained between the years 2000 and 2002. Prior to this, they earned a Bachelor's degree in Foreign Trade, with a profile specializing in Strategic Management, from Uczelnia Łazarskiego w Warszawie, from 1997 to 2000. Additionally, they gained an EFQM Auditor qualification from Brussels EFQM - European Excellence Assessor in 2005, and a Marketing / Advertising and Promotion Diploma from the French Institute of Management in 2003.

Location

Warszawa, Poland

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Raiffeisen Polbank

Raiffeisen Bank International AG Oddział w Polsce jest częścią austriackiego Raiffeisen Bank International AG i zajmuje się m.in. obsługą walutowych produktów hipotecznych (w tym indeksowanych lub denominowanych) dla klientów indywidualnych lub przedsiębiorców, lub innych produktów hipotecznych. W 31 października 2018 r. Bank BGŻ BNP Paribas S.A. przejął podstawową działalność Raiffeisen Bank Polska S.A., z wyłączeniem portfela kredytów hipotecznych oraz kilku innych aktywów. Transakcja została przeprowadzona w drodze podziału Raiffeisen Bank Polska S.A., przez wydzielenie i przejęcie wydzielonej działalności podstawowej przez Bank.


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Headquarters

Warszawa, Poland

Employees

201-500

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