Rail Europe
Emilie Parfondry is an experienced professional in customer success and operations, currently serving as the Head of Customer Success and Head of Operations (France) at Rail Europe since February 2016. Emilie has held various roles within the company, including Groups Operations Manager for the International Business Unit and Overseas Operations Groups Manager, where responsibilities included implementing and monitoring marketing plans, managing projects in collaboration with rail carriers, ensuring brand compliance, and organizing corporate events. Prior to these roles, Emilie worked as a Marketing Assistant at Rail Europe from 2005 to 2011, coordinating marketing operations and developing promotional tools. Emilie holds a Diplome Superieur de l'Ecole du Louvre in History of Art and Museology and a DEUG in History from Université Bordeaux Montaigne.
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Rail Europe
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of travel professionals and train operators for 90 years. Our rail expert teams provide technology service solutions to +15,000 travel professionals in 70 countries. We also offer travellers a train booking website and app available worldwide. The company sells around 5 million European train tickets every year. Its catalogue of products focuses on European train operators such as SNCF, SBB, Eurostar, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain, Iryo and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes. Rail Europe is headquartered in Paris.