Rakon
Lagan Malhotra is an experienced IT professional with a Bachelor's degree in Computer Engineering from Auckland University of Technology. Currently serving as a Desktop Support Engineer at Rakon since April 2021, Lagan has previously worked as a Service Desk Analyst at IAG, an IT Support Specialist at Debitsuccess, and a Tech Support team member at iiNet. Responsibilities have included providing technical support, fault monitoring, and reporting, while consistently achieving key performance indicators. Early career experience includes roles in software testing at uTest, where Lagan gained expertise in various testing methodologies, and as an IT Helpdesk Technician at Fidelity Life Assurance Company Limited, focusing on troubleshooting, hardware installation, and user support.