Pavel Khudatov

Pavel Khudatov has substantial work experience in various roles. Pavel started their career as a Sales Consultant at Mvideo.az in 2009, where they provided customer advisory services on software and computer equipment, managed product display, and handled office equipment. Later, Pavel worked as a Dispatcher of the ground landing service of passengers at Aeroflot - Russian Airlines from 2013 to 2017, focusing on passenger registration, ensuring boarding, and maintaining regulatory documentation. In 2017, they joined RAMAX Group as the Head of Application Support for PJSC Aeroflot's website and mobile application. In this role, Pavel coordinated technical support teams, monitored system performance, analyzed and resolved incidents, managed SLA compliance, developed efficient workflow methods, prepared reporting materials, and facilitated collaboration with customer counter-agents and related departments. Additionally, they worked with tracking systems such as Atlassian JIRA Software, Service Desk, Confluence, Track, and RedMine.

Pavel Khudatov obtained their Bachelor's degree in Project Management from the Institute of Business, Psychology and Management, where they studied from 2007 to 2012. Pavel also holds several additional certifications, including Centralized Log Collection & Management from Humio, ITIL Create, Deliver and Support from Cleverics, ITIL Foundation Level from Cleverics, Akamai Bot Manager Foundations from Akamai Technologies, Akamai Kona Site Defender: Configure and Maintain from Akamai Technologies, and Basic Course SABRE GDS from VIP Obuchenie. These certifications were obtained between 2019 and 2021.