Caroline Novas

Caroline Novas is an accomplished professional in business operations and customer success, currently serving as the Business Operations Lead for Self-Service Activations at Ramp since 2024. Prior to this role, Caroline was the Head of Customer Success: Strategy and Operations at CloudKitchens, where leadership of a 28-member team resulted in doubled revenue and a significant increase in customer retention and LTV/CAC metrics. Previous experience includes serving as Senior Manager for Client Strategy and Operations at ServiceChannel, contributing to the development of a new managed facilities marketplace solution, and as a Customer Success Manager at Duo Security. Additionally, an MBA intern role at Google and a consulting position at Deloitte further enhanced Caroline's strategic and analytical skills. Caroline holds an MBA from Columbia Business School and a BA in Political Science and Government from Hamilton College.