Robert Neil Harbin

Robert Neil Harbin has extensive experience in customer support and technical management, currently serving as Customer Experience Manager at RamQuest, Inc. since November 2012, with a progression through multiple roles including Quality Assurance Analyst II and Technical Support Team Lead. Key accomplishments include handling escalated support cases, installing and configuring SQL databases, and generating significant revenue for the company. Prior to RamQuest, Robert worked at T-Mobile as a Tier 3 Technical Support Specialist and held roles at Sage Telecom and the Texas Association of Sports Officials, demonstrating a strong background in client satisfaction, issue resolution, and operational management. Robert holds a high school diploma from Plano East Senior High School.