Ngwako Makgopa

Ngwako Makgopa is an accomplished professional with extensive experience in operations and project management within the insurance and banking sectors. Currently serving as Head of Operations and Customer at Rand Mutual since June 2023, Ngwako previously held the position of Operations Manager at Bryte Life Insurance, where responsibilities included strategic goal setting, budget management, and risk management, among others. With a solid background that includes roles as Journey Lead at Absa Group and Business Analyst at multiple esteemed institutions, Ngwako has demonstrated expertise in process optimization, stakeholder management, and implementation of operating models. Academic credentials include an MBA from Milpark Business School and various certifications in financial services and management practices.