Jeffery

Jeffery Ma has diverse work experience across various industries.

Jeffery started their career as an Accounting Information Systems Intern at Pacific Crest Securities in 2008, where they analyzed and upgraded the company's balance sheet. Jeffery also facilitated daily operations, such as journal entries and commission calculations.

In 2008, Jeffery worked as a United States Liaison at City University of Hong Kong, coordinating correspondences and assisting with program orientations for new arrivals.

From 2010 to 2012, they taught English as a Native English Teacher in a primary school in South Korea, where they implemented the English program and mentored at-risk students.

After that, Jeffery joined Safetec in 2013 as a Quality Assurance Analyst, handling and processing proprietary customer data while maintaining database integrity. Jeffery also assisted with on-site inventory projects and reduced man-hours required.

From 2014 to 2018, they worked at Orchestra Software as an SAP Support Technician, supporting the SAP B1 Platform for the beverage market. Jeffery resolved customer inquiries and ensured quick problem resolution.

Jeffery then moved to Softengine in 2018 as a Technical Support Manager, overseeing the team's day-to-day operations and transitioning to an upgraded ticketing system. Jeffery also onboarded cost-effective video conference software.

Currently, Jeffery is a Technical Support Manager at Rapid7, where they manage a team with a global reach. Their responsibilities include capacity planning, process improvement, and providing clarity to the support operations team.

Throughout their career, Jeffery has consistently demonstrated strong technical and problem-solving skills, as well as the ability to effectively manage teams and ensure customer satisfaction.

Jeffery Ma attended Oregon State University from 2004 to 2009, where they earned a Bachelor of Science (BS) degree in Accounting. In 2008, they also studied at the City University of Hong Kong for a short period, pursuing a Bachelor of Science (B.S.) degree in International Business. In 2014, they obtained the SAP Certified Application Associate certification from SAP.