Sarah Jasim

Sarah Jasim has a diverse work experience spanning multiple roles and industries. Sarah most recently worked as a Technical Support Manager at Rapid7 starting in December 2021. Prior to this, they held various roles at IT Support Guys, including Operations Manager from March 2021 to November 2021 and Customer Success Manager from November 2019 to March 2021.

Sarah also has extensive experience at ConnectWise, where they served as a Premium Services Manager from May 2018 to November 2019. In this role, they played a crucial role in improving the customer experience, developing metrics for tracking customer journey success, and facilitating focus groups. Sarah also served as a Premium Support Consultant from August 2016 to April 2018, where they maintained documentation and personalized the customer service experience.

Before their time at ConnectWise, Sarah worked at SCC Soft Computer as an Associate Technical Support Associate from September 2012 to August 2014. In this role, they troubleshooted and identified solutions to reported problems, collaborated with support teams, and maintained technical skills.

Sarah began their career at Florida Suncare Testing, INC as a Clinical Technician from October 2011 to September 2012. Sarah then worked at FL suncare testing in a similar role, performing exposures and conducting studies.

Additionally, Sarah has experience in education as an Instructor Assistant and Tutor at Kumon from August 2007 to December 2011. Sarah also volunteered as a Nurse Assistant at Florida Memorial Hospital's ICU department from February 2011 to November 2011.

Earlier in their career, Sarah volunteered at Dr. Kholi's Dentistry Office in 2008, providing patient care and assisting the dentist. Sarah also worked as a Math and Chemistry Tutor at Tristate Employment from January 2007 to June 2008.

Overall, Sarah Jasim has a comprehensive background in technical support, customer success, operations management, and education, with a track record of improving customer experiences and problem-solving skills.

Sarah Jasim completed their education in a chronological order. Sarah first attended Mainland High School from 2002 to 2006, where they obtained a diploma in General Studies. Following that, they attended Daytona State College from 2006 to 2008, earning an Associate of Arts (AA) degree in Science with a focus on Biology, General. After completing their degree at Daytona State College, Sarah pursued higher education at the University of Central Florida from 2008 to 2010. At UCF, they obtained a Bachelor's degree in Molecular Biology & Microbiology.

In addition to their formal education, Sarah Jasim has also pursued further certifications. In May 2021, they received a Diversity, Equity and Inclusion in the Workplace Certificate from USF Corporate Training and Professional Education. Prior to that, in December 2020, they obtained a Post-Crisis Leadership Certificate from the same institution.