Mohammed Dawood

Mohammed Dawood is an experienced professional with a comprehensive background in customer service management and contact center operations. Currently serving as the Contact Center Manager at Ras Al Khaimah Economic Zone since December 2022, Mohammed successfully oversees both internal and outsourced operations while enhancing customer service workflows through innovative strategies. Prior experience includes roles as Customer Relationship Manager at PAN Emirates, where a focus on customer journeys enhanced client experiences, and at Masafi LLC, where leadership in restructuring the Customer Service Department led to significant sales and revenue increases. Mohammed has also contributed to training and development as a Professional Trainer at L&D Consultancy, alongside pivotal roles in customer service strategy development at Agthia Group PJSC and Seddiqi Holding. With educational credentials that include an MBA from Preston University and a Bachelor's Degree from Ajman University, Mohammed brings a wealth of expertise in creating customer-centric cultures and enhancing operational efficiencies.