Gregor Hartnell

Gregor Hartnell has a diverse work experience spanning various industries and roles. Gregor began their career at MYOB as an Operations Manager, where they managed teams and drove revenue through technical support. Gregor then moved to Computershare, initially as a Workforce Planning Manager, where they focused on breaking down barriers and improving relations between operations and the contact centre team. Gregor later became a Communications Centre Manager, responsible for driving performance and engagement within a team of 150.

Hartnell then joined National Australia Bank as a Contact Centre Manager, where they implemented process changes and mechanisms to enhance customer experience and lift service levels. Gregor also introduced Live Chat and improved employee engagement levels.

Afterwards, they transitioned to MLC Australia as the Head of Insurance Direct Service. Here, they led a contact centre transition and operational re-set, while shaping a new customer strategy and introducing concepts around lean enterprise and systems thinking.

Most recently, Hartnell joined RateMyAgent Australia as the Head of Customer Experience & Operations. Gregor played a key role in building the customer strategy and led the successful rapid growth of the company in the US market.

Throughout their career, Hartnell has demonstrated strong leadership skills, a focus on customer experience and engagement, and a track record of driving operational performance and efficiency.

Gregor Hartnell attended Monash University from 1996 to 1999, where they obtained a Bachelor's degree in Commerce with a focus on Accounting and Management. In 2006, they attended Swinburne University of Technology and earned a Diploma in Project Management.