Drake Hawkins

Drake Hawkins has a diverse work experience spanning multiple industries. Drake started their career as an Assistant Manager at White Spot in 2009 and later became a Service Manager. In 2011, they worked as a Manager at The Office Lounge, where they served customers, monitored intoxication levels, and sold lottery products.

In 2012, Drake joined Shaw as a TSR and was responsible for answering technical and billing phone calls. Drake also provided tier 2 support to other TSRs as a member of the Platinum Team. Drake worked at Shaw until 2018.

In 2013, Drake worked as a Loyalty Care Rep at Nordia Inc., where they provided customer support. From 2014 to 2018, they returned to Shaw as a TSR, handling tech and billing calls while maintaining measurable statistics.

Drake joined Shopify in 2018 and held various roles. Initially, they worked as a Technical Specialist, assisting merchants with technical inquiries and providing white glove service. Drake later became a Sr. Support Specialist, specializing in providing support to Plus Merchants, including white glove service, crisis control, and incident management. In their most recent role at Shopify, Drake served as a Technical Support Program Coordinator, expanding their skillset by engaging in data analytics, presentation and technical writing, team management, and other avenues.

Drake's most recent work experience is at Ravelin Technology, where they joined in 2022 as a Product Support Analyst. The details of this role are not provided.

Overall, Drake Hawkins has gained a range of skills and experience in customer support, technical assistance, team management, and skill expansion throughout their career.

Drake Hawkins completed their Grade 12 education at Ebus in the year 2005, receiving a high school/secondary diploma.