Fabien Lavaud

Fabien Lavaud has over 6 years of work experience in the customer service and product support industry. In 2020, they began working as a Product Support Analyst Manager and Support Analyst at Ravelin Technology. From 2018 to 2020, they worked as a Product Specialist at Kapten (ex-Chauffeur Priv\u00e9), where they exceeded annual KPIs. From 2016 to 2018, they worked as a Support Analyst at Marin Software, where they led complex discrepancy investigations and resolutions for major EMEA clients using SQL. From 2015 to 2016, they worked at Airbnb - Voxpro, where they held the positions of Product Specialist, Trip Case Manager, and Non Trip Customer Experience. Finally, in 2014, they worked as a Customer Service Associate at Amazon for two months during the Christmas rush, successfully handling large volumes of inbound calls despite a short training time.

Fabien Lavaud attended Aristide Briand High school from 2009 to 2012, where they obtained a Scientific Bachelor, Specialty Mathematics (Equivalent: leaving certificate). Additionally, they have obtained certifications from DataCamp in 2020 and 2019, including Joining Data in SQL and Introduction to SQL, respectively.