Richard Shea

Richard Shea has extensive work experience in various roles, primarily in the fields of customer success and print production management. Richard is currently a Director of Customer Success at Raven360, a position they have held since March 2023. Prior to this, they served as the Director of Training and Customer Education at the same company starting from April 2021.

From 2013 to 2020, Richard worked at Raven360 as the Director of Customer Success. In this role, they provided critical business intelligence and analytics, while maintaining high NPS scores from clients. Richard focused on transforming client services and optimizing the lifetime value of clients by defining the client lifecycle and mapping touchpoints to client service activities. Richard also worked as a Customer Success Manager at Raven360 from 2013 to 2015.

Before joining Raven360, Richard worked at DocuServe, Inc as the Digital Print Production Manager from 2010 to 2013. Richard created workflows and procedures for the encryption and management of digital assets for global distribution.

Richard's earlier experience includes roles at AMES Safety Envelope Company and Shea Brothers, Inc. At AMES Safety Envelope, they served as the Assistant Plant Manager, overseeing the installation of digital print equipment and managing the production schedule. Richard also held the positions of Production Manager and Prepress Supervisor at AMES. At Shea Brothers, Inc, they worked as a Prepress Technician, responsible for preflighting files, RIP'ing, proofing, archiving, and imposition of customer files.

Overall, Richard Shea brings a wealth of experience in customer success, print production management, and prepress operations to their current role as Director of Customer Success at Raven360.

Richard Shea earned a Bachelor of Arts (BA) degree in Anthropology from UMass Boston, where they attended from 1996 to 1998. Additionally, they have obtained several certifications from LinkedIn, including "Business Fundamentals for Customer Success Managers," "Customer Success Management Fundamentals," and "Engagement Preparation Best Practices for Customer Success Management" in October 2020.