DM

Diogo Maule

Customer Service Manager at Rayner

Diogo Maule has a diverse work experience, starting with their role as a Manufacturing Technician at Rayner in 2016. Here, they were responsible for checking lenses production and ensuring quality compliance. Diogo then moved on to become a Senior Customer Service Representative at the same company, where they handled various tasks including order placement, invoicing, problem-solving, and customer support. Diogo also worked as a Senior Sales Executive Support, providing assistance to the sales team. More recently, they served as a Customer Service Manager, overseeing the customer service department.

Prior to their time at Rayner, Diogo worked as a Team Leader at Vital Ingredient from 2015 to 2016. Diogo also gained experience at IBM, starting as an Integrated Supply Chain - Software Administrator in 2006. During their time at IBM, they took an educational leave of absence to pursue a post-graduate course in the UK. Diogo also worked as a Project Management Analyst and a Contract Analyst, handling dispute resolution and contract auditing.

Diogo Maule earned a Bachelor's degree in Advertising from Pontifícia Universidade Católica de Campinas, which they attended from 2000 to 2003. Diogo then pursued further studies in International Business, completing a post-graduate program at London School of Business and Finance (LSBF) in 2011.

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Timeline

  • Customer Service Manager

    March, 2023 - present

  • Senior Sales Executive Support

    May, 2019

  • Senior Customer Service Representative

    September, 2016

  • Manufacturing Technician

    May, 2016