Steve Keddington

Steve Keddington is an accomplished professional with extensive experience in business process management and customer experience solutions. Currently serving as Manager of Business Process and CX Solutions at Raypak since July 2019, Steve has led initiatives to reform customer experience processes through the implementation of CCaaS and CRM while focusing on project management and team training. Previously, at Ongoing Operations, LLC, Steve managed a remote team of engineers and oversaw the implementation of VoIP and CRM systems. Earlier roles include Field Systems Administrator at Sysco Foods, where significant improvements in technical support led to a 90% reduction in downtime, and various technology support positions at FedEx Kinko's and Hueneme School District. Steve's educational background includes studies at Oxnard College.