James Steward

James Steward is an experienced IT professional currently serving as the Workplace Services and Service Desk Manager at Raytheon UK since November 2018, following a role as Senior IT Account and Service Manager. Prior experience includes working as the IT Service Delivery Manager at House of Fraser, where significant achievements included managing a strategic outsource deal to enhance service while reducing costs and implementing a stockroom management solution that drastically cut customer queuing times. Earlier positions at Wincanton involved roles such as IS Problem Manager and IT Change Manager, where James improved service delivery and reduced major incidents and failed change requests. James began a career in IT as a Graduate Trainee Manager and IT Support Analyst at the National Oceanography Centre. Academically, James holds a BSc (Hons) in Computer Science from the University of Bath.