Gwen Jorgens has extensive experience in client digital management and business analysis, currently serving as the Head of Client Digital at RBC Wealth Management since April 2010, with prior roles including Director of Client Digital Experience and Sr Manager of FA and Client Digital Channels. Earlier career highlights include positions as Systems Manager and Learning Systems Analyst at RBC Wealth Management from May 2004 to 2010, and as a Business Analyst at American Express, focusing on call center metrics from September 2002 to May 2004. Gwen's foundational experience as a Web Specialist at Innuity from 1998 to 2002 complements a strong educational background with a degree from the University of Minnesota obtained between 1994 and 1998.