Shannon McDonald

Shannon McDonald has over two decades of experience in operations and billing management within various telecommunications and financial institutions. Since January 2010, Shannon has served at RBC Wealth Management, progressing through roles such as Initiatives Manager - Operations and Operations Supervisor, where responsibilities include providing work direction, training Senior Associates, and ensuring compliance with procedures and controls. Prior experience includes roles as a Billing Analyst II and Senior Associate at Eschelon Telecom and Integra Telecom, focusing on billing accuracy, customer inquiries, and account reconciliations. Shannon began a career in administrative roles, contributing to customer service and billing processes. Shannon holds education credentials from Minneapolis Business College and Century College.