Renu Joshi

Renu Joshi has extensive experience in the banking and financial services sector, currently serving as the Head of Service Culture & Standards at RBL Bank since July 2018. Prior to this role, Renu worked as a Consultant at XL Catlin, supporting CSR initiatives, and served as Vice President in the Corporate Initiatives Group at Genpact India, focusing on strategic initiatives in Banking & Financial Services. Renu's earlier tenure at Royal Bank of Scotland included positions such as Project Lead for Customer Service and Head of Customer Service, Marketing & Communications, where significant contributions were made in enhancing service delivery. Renu has also held leadership roles at ABN AMRO Bank and GE Capital, concentrating on service delivery improvements and client loyalty in credit card services. Academically, Renu holds a Master of Science in Molecular Biology and a Bachelor of Science in Botany from Delhi University.