Julia Moorhouse

Head Of Customer Service at RBLI

Julia Moorhouse has a diverse work experience spanning over a decade. Julia began their career at Lloyds Banking Group in 2007, where they held various roles including Contact Center Manager and Account Opening Team & Mandates Team Lead. During their time at Lloyds, they managed staff training, performance appraisals, and maintained Sarbanes Oxley controls.

In 2013, Julia joined Cabot Financial as a Senior Team Leader Performance & Operations. Julia was responsible for driving department performance, coordinating recruitment and training needs, and serving as a support and escalation point for team leaders. Julia achieved significant improvements in performance through the implementation of quality control processes and individual targets.

In 2015, Julia joined RBLI (Royal British Legion Industries) and Britain's Bravest Manufacturing Company. Julia held the role of Social Enterprise Sales Office Manager at both companies, where they managed and motivated sales office teams, prioritized workloads, and maintained customer relationships.

Julia later became the Head of Customer Service at RBLI in February 2019, where they continue to lead and oversee customer service operations.

Julia Moorhouse attended Fort Pitt Grammar School for Girls in Chatham Kent, but no specific degree or field of study is mentioned.

Links

Previous companies

Lloyds Banking Group logo

Timeline

  • Head Of Customer Service

    February, 2019 - present

  • Social Enterprise Sales Office Manager

    February, 2015

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