Shannon L.

Shannon L. has work experience in customer service coordination and care specialist roles. They began working at Best Buy in 2017 as a Care Specialist I, where their responsibilities included serving as a subject matter expert for scheduling, routing, and dispatch. They also identified and improved process gaps, supported field agents and leaders with order support, assigned workforce responsibilities and location details, and planned drive times and routing. Shannon L. later transitioned to the role of Care Specialist II at Best Buy before joining RCX Sports as a Customer Service Coordinator in 2022.

Shannon L. completed their high school education at Smithville High School from 2014 to 2018, earning a High School Diploma. Shannon then pursued a Bachelor's of Science in Business Administration with a focus on Marketing at the University of Central Missouri from 2018 to 2022. Additionally, Shannon has obtained several certifications, including "Creating Direct Mail" from Direct Effect in March 2022, "Researchers SBR 101 - Human Subjects" and "THE RCR FOR SOCIAL & BEHAVIORAL" from the CITI Program in January 2022, "Advanced Google Analytics" and "Google Analytics for Beginners" from Google in September 2021.