Andressa Sousa

Andressa Sousa's work experience begins in 2001 as a Jovem Aprendiz at FREUDENBERG NOK. Andressa then worked as an Auxiliar de Departamento Pessoal at Lipson Cosméticos Ltda. from 2004 to 2005. In 2006, they worked as an Assistente administrativo de compras at Metra Sistema Metropolitano de Transportes Ltda. From 2008 to 2009, they served as the Coordenadora de Eventos at C3F Marketing, where they were responsible for event coordination and customer service. Andressa then worked as a Consultor de Negócios at GuiaMais from 2010 to 2013. In 2013, they briefly served as a Consultor de Vendas at Porto Seguro. From 2014 to 2016, they worked as an Assistente Comercial Sênior at Elite Performance Comércio de Rodas Ltda. In 2017, they started working as a Consultora de Inside Sales at Reach, where they analyzed trends and created and managed brand positioning strategies. Andressa later became an Analista de Vendas at Reach from 2018 to 2020, where they were responsible for sales planning, customer prospecting and support, and market analysis. Andressa then transitioned to the role of Onboarding Specialist at Reach from 2019 to 2020, focusing on customer onboarding and support. Currently, they work as a Customer Success Analyst at Reach.

Andressa Sousa completed their Bachelor's degree in Business Administration at UNIESP - União das Instituições Educacionais do Estado de São Paulo from 2012 to 2016. In addition to their degree, they have obtained multiple certifications in various fields, including Customer Experience from Rock University in October 2021, Customer Success Intensive from CS Academy in May 2020, Introdução Customer Success from RD University in April 2020, Técnicas de Prospecção from Predictable University in July 2019, SOX Certificate from ReachLocal in June 2019, and Fundamentals Ads, Google Analytics, Google Inside Sales, Mobile Ads, and Shopping Ads from Google, all obtained in January 2022.