Aoife Sweeney

Team Manager, Customer Success - Emea. at Reachdesk

Aoife Sweeney has a diverse work experience spanning various industries. Aoife is currently working as a Team Lead - Customer Success at Reachdesk since April 2023. Prior to this, they held the position of Senior Customer Success Manager at Reachdesk from September 2021 to April 2023. Aoife also worked as a Customer Success Manager at Reachdesk from January 2021 to September 2021.

Before joining Reachdesk, Aoife worked at BlueRunner Solutions as an Operations Manager from July 2019 to December 2020, and as a Key Account Manager from November 2018 to July 2019.

Aoife also gained experience in the hospitality industry, having worked at The Waldorf Hilton, London. Aoife'sroles at the hotel include Guest Relations Manager/Hotel Duty Manager from May 2018 to November 2018, Food and Beverage Guest Relations Manager from November 2017 to May 2018, and Front Office Management Intern as part of the Hilton Worldwide Management Internship Program from January 2017 to October 2017.

Additionally, Aoife has worked as a Bartender at Bird & Bird from May 2016 to November 2016, as a Food and Beverage Intern at Starwood Hotels & Resorts Worldwide, Inc. from September 2014 to January 2015, and as a Bartender at The Poteen Still Irish Bar from June 2012 to January 2014. Aoife also has experience as a Retail Assistant at Dunnes Stores from January 2012 to April 2012.

Overall, Aoife Sweeney has a progressive work history with a focus on customer success management, operations management, and hospitality roles.

Aoife Sweeney completed their Bachelor's degree in Business Administration in Hotel Management from Hotelschool The Hague. Aoife attended the school from 2013 to 2017. Prior to that, they attended Laurel Hill Secondary School Limerick from 2005 to 2011, although no specific degree or field of study is provided for this period.

In terms of additional certifications, Aoife obtained the following: PRINCE2® Foundation Certification Training from PRINCE2.com in August 2020, Product Manager certification from Udemy in July 2020, Coaching Skills for Leaders and Managers from LinkedIn in June 2020, Leading at a Distance from LinkedIn in June 2020, The Six Morning Habits of High Performers from LinkedIn in June 2020, IT Management- Software and Databases from Alison in April 2020, Basic Online First Aid Certificate from First Aid in August 2015, and SVH Social Hygiene Certificate from SVH (Stichting Vakbekwaamheid Horeca) in April 2014.

Links

Timeline

  • Team Manager, Customer Success - Emea.

    March 1, 2024 - present

  • Team Lead - Customer Success

    April 1, 2023

  • Senior Customer Success Manager

    September, 2021

  • Customer Success Manager

    January, 2021

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