Laura Luuho

Laura Luuho is a Customer Success Manager at ReadMe. Laura previously worked as an Onboarding Engineer at Collibra from September 2019 to August 2020, where they implemented Collibra's data governance center (DGC) for customers and communicated best practices. Laura also conducted on-boarding training sessions on Collibra’s operating model for 15-60 customers at a time, and designed and implemented workflows to automate the data governance processes.

Before Collibra, Laura was a Platinum Support - Localization at Smartling from November 2018 to September 2019, where they managed and maintained localization projects for accounts. Laura also established trusted relationships with Project Managers, Translation Agencies and Linguists to ensure customer satisfaction, and drove product improvement through thoughtful communication of user insights.

Laura began their career as an Information Technology Support Specialist at Church World Service in October 2016, where they provided support for the organization's IT systems.

Laura Luuho earned their Bachelor of Science in Information Management and Technology from Syracuse University. Laura followed that with a Master of Science in Information Systems from The City College of New York, specializing in Management Information Systems and Services.

They work with Tori Armendariz - Head, People Operations, Phoebe Hersh - Head, Business Operations, and Lyli Najar - Product Experience Manager. Their manager is Gregory Koberger, Founder & CEO.