Don Ross

COO at READY Education

Don Ross is the current COO at READY Education. Prior to this, they spent four years at Trustpilot as the President- Americas & Global Chief Commercial Officer. During their time at Trustpilot, Ross was instrumental in growing the company's combined revenue/bookings from $45M to over an estimated $100M+ by hiring an All-Star team and developing go-to-market strategies to help efficiently scale the business. In addition, Ross helped lead a transformative new pricing and packaging project with outside consulting firm which increased Trustpilot's volume of new accounts and also the average price per sale by 20%. Part of the small team which successfully raised $55M in series E fundraising, Ross partnered with Morgan Stanley (London) in an extensive process culminating in a $55M raise at a substantially higher evaluation above the series D round.

Trustpilot is an online review community helping consumers choose with confidence while enabling companies to grow their business. The platform helps businesses generate insights through customer review data analytics, used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialog. With offices in Copenhagen, London, New York, Denver, Berlin and Melbourne, Trustpilot's 700+ employees represent 40 different nationalities.

Don Ross has an Executive Continuing Education from Harvard Business School in Sustainable Marketing Leadership and a Masters of Advertising from Michigan State University in Marketing & Advertising. Don also has a Bachelor of Arts (BA) from Denison University in Political Science.

They are on a team with Yorick Ser - CEO, Campus Groups, Manuella Arulnayagam - Product Manager, and David South - Product Support & Solution Manager. Their manager is Gary Fortier, CEO. Some direct reports include Stephanie Whitehead - Operational Assistant UK, Tessa Kolthoff-Dobbs - People Ops Generalist, and Alvern Bunn - Director of Revenue Operations.

Timeline

  • COO

    Current role