Shamshur Rahman NS

Shamshur Rahman NS currently serves as Head of Customer Experience & Order Management at ReadyAssist, where responsibilities include managing and training a team to convert inquiry calls into leads and ensuring optimal customer support through a focus on availability, speed, and quality. Prior to this role, Shamshur worked at ACT FIBERNET as a Credit Control & Retention specialist, where duties included customer retention, payment collections for disconnected accounts, and collaboration with various departments to resolve customer issues while maintaining team performance in line with company targets.